EXCHANGES, RETURNS, & REFUNDS

While we hope that you are 100% satisfied with your purchase, we understand that sometimes things happen that can not be foreseen. In general all refund requests must be made within 30 days from the date of purchase. To initiate the exchane, return, & refund process email customer service and include your order number in the subject field, and include as much detail as possible to expedite the process. All requests are subject to approval by the Purple Peddler customer service team.

Wrong Items

If you received the wrong item please email customer service. Wrong items can be refunded directly as a store credit or exchanged for other items. If an item received is not what is to be expected due to customer error, it will NOT be eligible for a refund. Please note that shipping cost is NOT included in the total amount for store credits, refunds & exchanges.

Clearance Items

We do NOT accept returns or exchanges on CLEARANCE ITEMS. The condition of these items is not guaranteed and they may not contain original packaging. We make no guarantees about the condition of these items.

Replacements

If an item is defective or damaged due to manufacturer error or if we ship you the wrong item, we will send a replacement to you. Please include images/pictures of the damaged or incorrect item to start the replacement process.

If an order is lost in transit, we will replace it. You will be provided a tracking number and this is what we use to determine if an order has been lost in transit or delivered.

If your tracking number states your order was delivered, but you claim you did not receive it, we have to rely on the tracking number. If you purchased Route Shipping Insurance, you received an email from the third party insurer upon placing your order that provides instructions on how to file a claim. If you did not purchase insurance, we can provide a 50% store credit towards a new item.

Return to Sender

If you provide the wrong address, and your order is returned to us by the mail carrier, we will reship it to you. You will need to pay a shipping and handling fee to cover the costs of reshipping. If you choose not to have us reship the order, we will refund you, but the refund will not include original shipping costs, priority processing or insurance. There will be a $5 per item restocking fee taken out of the refund as well.

Sometimes these packages are refused by the manufacturer and destroyed by the postal carrier. Sometimes they end up lost in transit. In any case in which we do not receive the package back, we can provide a 50% store credit towards a new item.

If you provided the correct address, we will reship the order to the same address free of charge. If you want to change the address, you will need to pay the shipping and handling fee.

Order Cancellation

We will gladly cancel your order and issue a full refund of entire purchase price plus taxes and shipping and handling within 12 hours after purchase. Beyond 12 hours after your purchase will be too late to cancel and therefore will be bound to this return/refunds policy. Please email customer service by using the start refund button.